UNOPENED PRODUCTS

We'll refund FULL purchase price you paid for our forms, printer or printer cartridge if we receive unopened and unmarked carton with unused item(s) in new condition within 180 days of purchase. Shipping charges are non-refundable. Simply EMAIL us for Return Authorization Number (RA#) before sending anything back. Ship item(s) prepaid with RA number on outside of package or it may be refused or handled as recycling. Email us tracking number of return package. If carton or contents have been opened, altered or used in any way, no refund will be issued.

OPENED OR USED TONER CARTRIDGES

We'll replace any MICR toner cartridge if it does not print properly on check paper that meets American Banking Association (ABA) standards. Simply return the cartridge to us within 180 days for warranty replacement. Returned cartridge must be received undamaged, & contain at least 95% of the original amount of MICR toner we supplied. Simply EMAIL us for Return Authorization Number (RA#) before sending back. Ship cartridge(s) prepaid with RA number on outside of package or it may be refused or handled as a return for recycling. Email us tracking number of package. Upon receipt and inspection we will send you a non-refundable free replacement. NOTE: Cartridges contain microchips that are easily damaged by exposure to static electricity. Chip damage during user handling voids our warranty.

SOFTWARE

We'll refund your FULL purchase price of ChecksNet Software including shipping charges if you contact us to cancel your order before we have provided the software download information by email and before we have shipped the software kit. Simply EMAIL us with your last name and name of yourr business. ChecksNet is built to run in ALL versions of Microsoft Windows from Windows 98 through Windows 7 with the exception of 64bit versions of Windows. Using Xp Mode in Windows 7 64bit will run ChecksNet. Other software can also be added to allow running 32bit and 16bit applications under Windows 7 64bit therefore we do not offer refunds if you have 64bit version of Windows on your computer(s).

DOWNLOAD SOFTWARE

Purchases including download software or access to our Banks Database and other proprietary information are non-refundable except as stated above.

DAMAGED GOODS

We'll replace any software, ChecksForms, printer or MICR toner cartridge that arrives damaged. Damage must be reported to us within seven days of receipt. Retain all packaging and item(s) as received so we can file a damage claim. Simply phone or EMAIL us for a Return Authorization Number (RA#). We can also arrange for immediate shipment of replacement goods.

REFUNDS

Refunds are issued within 5 business days after receipt of authorized return in accordance with all other stipulations as stated above. If original order was paid by ChecksNet, Western Union or mailed a check, a refund check is mailed to purchaser. Credit card refunds are applied to same MasterCard or VISA as original sale.

REFUSING DELIVERY

If a customer refuses goods that were to be delivered to them without going through our return process to receive an RA# and Return Authorization, then customer will be responsible for all return shipping charges including original shipping fees. Customer will will also be charged a twenty percent retesting, repackaging and order reprocessing fee. Refund will then be issued using same form of payment as original order.

SPECIAL ORDER ITEMS

All the aforementioned terms apply with three exceptions. We can not guarantee print yield (number of checks) that can be printed with special ordered cartridges. Some printers may have circuitry or sensors that display unusual or innacurate readings due to the magnetic content of MICR toner cartridges. Special order cartridges (items not in stock when order was received at our facility) can only be returned if they fail to print checks that meet ABA standards due to a MICR toner or cartridge defect.