This is the Support Page for
ChecksNet OPS or Network Pro ONLY WARNING: Do not install older versions of
ChecksNet into Windows Xp, 7 or 8 systems
or you may damage a critical Windows file.
If you've already done it, we CAN tell you
how to quickly repair the damage when you
upgrade to ChecksNet 18.
for help with our other software:
Click here for help with ChecksNet This page contains ONLY information not found in your Help Menu
/ User Guide.
Please use the help menu built into software.
It contains 503 photos & step-by-step
guides.
64 BIT WINDOWS:ChecksNet will run ONLY if you install and
run in virtual or Hyper-V modes and
also
install your default Printer in same
environment. ChecksNet is not designed for these environments
so if you need assistance, contact
Microsoft
or whomever provided the virtual software.
See the ChecksNet built-in help menu for
answers to all questions or use our SUPPORT BY EMAIL
Note: Your purchase includes 90 days of free
support by email for problems with ChecksNet.
This does not include free support for problems
related to your computer, other software,
using your data, or teaching you how to perform
functions that are detailed in the Help Menu
or on this support page. We can provide additional
custom support by email or phone at our hourly
rate. See below for details.
SOLUTION:
1. START>RUN>Type in sysedit.
2. Click OK. Select the win.ini tab.
3. Scroll down until you see a heading labeled
[IDAPI].
4. Delete the [IDAPI] heading and the one
or two lines directly below it.
5. If you had an older version of ChexNow
or ChecksNet installed, you should also look
for a heading [ChecksNet] or [ChexNow] and
delete it and the lines directly below it.
6. Save the changes you made to the win.ini
file.
7. Close all the open windows on your desktop.
8. Re-install ChecksNet.
CAUSE: Faulty printer drivers from Hewlett-Packard
for the HP 892, 900 series, PhotoSmart 100,
1000, 1100, 1200, and 1300 series printers.
SOLUTION: As of October 2002, many retailers including
CompUSA and Best Buy are aware of these Hp
printer driver problems. They may be able
to suggest a different driver to use for
your partcular Hp printer. Here is the link
to the latest Hp PhotoSmart Drivers Download Page
You can also try selecting a different printer
as your Default Printer in Windows. You can
select ANY of the other printers already
installed on your computer or you can add
a new printer like a Canon BubbleJet 200.
You do not need to actually have a 2nd printer
attached to your computer.
Go through the Windows Add Printer process
(Start>Settings>Printer>Add Printer)
and select the other printer as your Default.
You should then be able to install and use
ChecksNet without interference from the faulty
HP driver. While using ChecksNet you should
manually select the HP printer to physically
print your checks or drafts before actual
printing (File>Printer Setup). Note: These
faulty HP drivers may also interfere with
other software you have now or in the future
so you should visit the HP website until
they post new drivers that resolve the problems.
CAUSE: Norton, Symantec, McAfee and other
anti-virus softwares are notorious for blocking
the installation of many softwares, including
ChecksNet.
SOLUTION: Turn off or uninstall the anti-virus software.
Reboot before installing ChecksNet. You can
re-install the anti-virus software AFTER
you have ChecksNet installed and running
properly. If reinstalling the anti-virus
software damages ChecksNet, you'll know for
sure that your anti-virus software is faulty
and will likely cause you other computer
problems in the future.
SOLUTION: It's a Windows bug or you have another conflicting
MICR font installed. You can manually install
the MICR font AFTER you check to be sure
you don't have a conflicting font. Go START>SETTINGS>CONTROL PANEL>FONTS
scroll and look for any font that starts
with the letters "MICR." If you
find any, delete them (right-click, delete).
If a pop-up says font is locked, reboot your
computer which will then allow you to delete
it.
To install the ChecksNet MICR font manually:
Go START>SETTINGS>CONTROL PANEL>FONTS>FILE>Install
New Font. In the Folders window go to C:\Program Files\Checks10. In the List of Fonts window
highlight MICR (True Type) and then click OK. Now open ChecksNet and you should see the
MICR symbols and numerals as in photo below.
PROBLEM: " I see the MICR numerals & symbols in ChecksNet
but my printed checks have 'regular' numbers"
CAUSE: Incorrect printer setting or faulty printer
driver.
SOLUTION: Go into your printer set-up: START>SETTINGS>PRINTERS.
ChecksNet always uses your Default Printer
unless you manually select another printer
each time you make checks or drafts. Right
-click your Default Printer (or one you're
using for ChecksNet) to see the Properties
Tabs. Look for a tab that lets you change
"Print Truetype as Graphics" or
vice versa. Change that setting.
If this isn't available or the change does
not resolve the problem, contact your printer
manufacturer or go to their web site to look
for a newer printer driver. We continually
test ChecksNet with many makes and models
of new printers. Unfortunately some manufacturers
sell new printers before they have removed
bugs from printer drivers or have drivers
for latest versions of Windows.
CAUSE: Windows 2000 had compatibility problems
which were corrected when Microsoft released
Service Packs 1 and 2.
SOLUTION: Install Service Packs 1 and 2 and then install
ChecksNet. You can download the Service Packs from Microsoft's
website: Windows 2000 Service packs
SOLUTION: Your monitor is probably in the 640x480dpi
mode and your Windows '95 or '98 toolbar
is at the bottom of your screen. ChecksNet
is designed to run with monitor settings
of 800x600dpi or higher. Your toolbar is
blocking your SAVE button. Click your Windows
START>SETTINGS>Task Bar & Start
Menu and put a check mark in the box that
says Auto hide.
PROBLEM: "I'm using the order page that came
with an older version of ChecksNet or one
I created with an older and
my order page is not processing orders."
CAUSE: We recently changed hosting to a new server.
If you were bouncing your order pages off
the perl file on our server, you need to
change the URL address of the perl folder
from http://www.checksnet.com/cgi-checksnet/autocsv.pl to http://www.checksnet.com/cgi-bin/autocsv.pl
SOLUTION: You can quickly & easily change your
order page if you follow these instructions:
1. Open your order page file (such as http://www.checksnet.com/order.htm)
in Wordpad.
2. Click EDIT then FIND
3. Type in cgi (see photo below) and click FIND
4. cgi should then be highlighted. where it says
checksnet, type in bin as a replacement for checksnet.
5. Click FILE then SAVE.
6. Upload your revised order page to your
host server (replace your existing order
page).
PROBLEM: "My website order page uses the ChecksNet
autocsv.pl Perl file to process orders. I
am not receiving the encoded emails or my
customers are not receiving their order confirmation
emails."
CAUSE: We recently discovered that webhosting services
are using different version of the Perl language
which is causing varying results. If your
order page is using http://www.checksnet.com/cgi-bin/autocsv.pl for the Form action, your
problem is not related to ChecksNet or our
Perl file and you should contact your web
host for assistance.
SOLUTION: If you are using the autocsv.pl file on
your own server (or your own hosting service
server) you should dlownload the revised
autocsv.pl file. Be sure to post it in ASCII mode and
set permissions (CHMOD) to 755. If your order
page is on a secure server and is redirecting
customers to another page on your secure
server, use our autocsvs.pl file instead. Note: Perl files are zipped
to protect the integrity of the ASCII format.
If you ever have the need to edit a perl
file, be sure to do it with NotePad, not
WordPad which would alter the file.
PROBLEM: "I'm using the e-Mail AutoImport. When
I go to print bank drafts, only the signature
line appears."
SOLUTION: Every record MUST have a Style Number assigned
to it or ChecksNet doesn't know how you want
the bank draft or check to look. Your website
order form page either has the wrong Style
Number or it is missing. Open your Order
Form page in an HTML editor or Wordpad. Look
near the bottom. You should see this line:
<INPUT TYPE="HIDDEN" NAME="StyleNo"
VALUE="43">
If not, add it. The "43" value
indicates the draft will be printed using
the DEFAULT layout. If you prefer one of
your other layouts, here is the list of Style
Numbers that are assigned to the other pre-made
layouts that came with your software. Simply
substitute/use the number you want:
42 Quicken
43 Default
45 QuickBooks
47 Wallet-Size Draft
48 Microsoft Money
49 Simply Money
50 Managing Your Money
51 Peachtree
52 Your custom-made layout.
53 .. Your other custom-made layouts.
PROBLEM: "When I try to run ChecksNet I get
a screen that says the database is locked."
SOLUTION: ChecksNet Small Network or Network Pro database
is designed to operate in a full multi-user,
networked environment when you install it
on a server and workstations.
Thus, there must be one single PDOXUSRS.NET
file that all users point to, so each user
is directed to the same database on the network.
To find the extra .NET file or files, use
your Windows FileFind in Explorer. Be sure
you have set to show all hidden files and
with the file extensions set to ON. You can
delete ALL you find. The next time you run
ChecksNet a fresh new PDOXUSRS.NET file should
be created for you.
PROBLEM: "I'm running Windows 2000 and
ChecksNet will not install or run properly."
CAUSE: Windows 2000 had compatibility problems
which were corrected when Microsoft released
Service Packs 1 and 2.
SOLUTION: Install Service Packs 1 and 2 and then install
ChecksNet. You can download the Service Packs from Microsoft's
website: Windows 2000 Service packs
PROBLEM: "I'm having problem(s) using ChecksNet
on network server or workstation(s)." CAUSE(s) & SOLUTION(s): There may be several problems: Do you have
all the latest patches & updates for
your version of Windows? If you're not sure,
visit the approproriate Microsoft website.
Do you have anit-virus software running?
This is one of the more common "troublemakers."
Turn off, deactivate or uninstall the anti-virus
software so you can install ChecksNet without
interference. Once ChecksNet is running properly,
you can reactivate the anit-virus software.
If it blocks ChecksNet again, you have bad
anti-virus software.
Other softwares using the Borland database
engine can interfere with ChecksNet. An example
is GoldMine. Corel products also use the
Borland engine. If you get a "BDE Engine"
popup error, this is the likely culprit.
See solution for BDE errors to fix this problem. Back to top of page
PROBLEM: "What is best way to import large quantities
of customer records from other software for
making bank drafts."
SOLUTION: Importing data can be one of the most frustrating
taks for any software. However, if you follow
these instructions, everything will work
perfectly.
Preparing your data file(s) as ASCII text
with comma separated values (CSV):
1. Do not use headers in your CSV data files.
2. Do not use quotation marks to surround
data
3. ALL records must be consistent or all
records will not import properly.
4. Import 37 fields for each record. This
will perfectly match ChecksNet so you won't
have to manually match each field every time
you do an import. For blank fields Z(fields
your import data doesn't have) you simply
place a comma. There are also some required
fields that ChecksNet needs to assign record
numbers and so ChecksNet knows to place the
data in the drafts database (vs. the cchecks
database). See ChecksNet Help Menu for details.
Look under DATA: Importing.
Fastest way to remove unnecessary headers
or quotations marks is by opening the text
file using Windows Notepad.
Importing:
1. Open ChecksNet and go File>Import.
5. Select A CSV (ASCII Text) file under the
Import Data from: heading.
6. Select c:\temp\import.txt (or wherever
you data file is) under the "Import
from (text file name or database name)"
heading
7. ChecksNet then automatically toggles all
37 fields with X's in the boxes next to each
field number.
8. Click the Import button with the red arrow.
9. Popup will appear showing how many records
imported. If any records had errors, this
could mean a missing field, missing data,
data too long for size of field or wrong
type of data in a field. See ChecksNet Help
Menu if you need further assistance with
this. Back to top of page
See the ChecksNet built-in help menu for
answers to all questions or use our SUPPORT BY EMAIL
Note: ChecksNet Network Pro includes 90 days of
free unlimited support by email. If you want
assistance with properly configuring your
computer, data or other software, we do offer
this service at our hourly rate for custom
or phone support.
Phone Support is available at $10/minute
(billed in advance in one hour increments).
You can order it at this websiteor by calling 725-222-1007. If you phone us for assistance, you will
be automatically charged for first hour,
using same payment information given to us
when you purchased the software. Unused phone
time stays in your account for one full year.
